Support emails become categorised, prioritised tickets linked to the right customer.
Workflow
Support requests by email are hard to track. Threads get lost, priorities are unclear, and nobody knows what is still open.
Support emails create tickets automatically, linked to the customer, categorised and prioritised, with an acknowledgement sent to the customer and replies kept on the ticket.
Nothing falls through the cracks, and customers know their request is being handled.
The support mailbox is monitored; each new thread becomes a ticket.
The sender is matched to a customer record.
AI suggests category and priority; rules apply SLAs and assignment.
Replies to the thread are appended to the same ticket.
Customer Support & AI
Answer calls around the clock, capture requests and book or route them correctly.
Customer Support & AI
A missed call triggers an immediate text back and a call-back task for your team.
Customer Support & AI
Ask questions in plain language and get answers from your own data and documents.
Every recipe is adapted to your systems and the way your team works. Tell us about your setup and we’ll suggest the simplest reliable approach.