Automation recipe · Customer Support & AI

Missed-call follow-up

A missed call triggers an immediate text back and a call-back task for your team.

Workflow

  1. 01Missed call
  2. 02Send text-back
  3. 03Create call-back task
  4. 04Track outcome
The problem

When nobody can pick up, callers often try the next business on their list.

What the automation does

Missed calls trigger an immediate, friendly text message with a booking link, and a call-back task is created and assigned so the caller hears from a person soon.

The benefit

Keep prospects engaged even when your team is busy — no lead lost to voicemail.

How it works

  1. 01

    Your phone system reports missed calls via webhook or call logs.

  2. 02

    Known customers are matched; new numbers create a lead.

  3. 03

    A text goes out within moments, with a booking link if you have one.

  4. 04

    A call-back task is assigned and tracked until completed.

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AI phone receptionist for customer inquiries

Answer calls around the clock, capture requests and book or route them correctly.

  1. 01Incoming call
  2. 02AI receptionist
  3. 03Answer or capture request
  4. 04Book / hand over
  5. 05Log to system
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Create support tickets from emails

Support emails become categorised, prioritised tickets linked to the right customer.

  1. 01Support email
  2. 02Match customer
  3. 03Categorise & prioritise
  4. 04Create ticket
  5. 05Acknowledge

Want this working in your business?

Every recipe is adapted to your systems and the way your team works. Tell us about your setup and we’ll suggest the simplest reliable approach.