Automation recipe · Accounting & Finance

Send payment reminders

Friendly reminders before and after invoices are due — escalating only when needed.

Workflow

  1. 01Invoice due soon
  2. 02Send reminder
  3. 03Overdue?
  4. 04Follow-up sequence
  5. 05Escalate
The problem

Chasing overdue invoices is uncomfortable and easy to postpone. Cash flow suffers while invoices sit unpaid.

What the automation does

Unpaid invoices are checked daily. Customers receive courteous reminders before the due date and on a schedule afterwards, with a payment link; long-overdue accounts are escalated to a person.

The benefit

Faster payment and steadier cash flow, with consistent, polite communication.

How it works

  1. 01

    Open invoices and due dates are read from your accounting system.

  2. 02

    A sequence of reminders is sent based on days before or after the due date.

  3. 03

    Payments received stop the sequence automatically.

  4. 04

    Accounts beyond a threshold are escalated to a named person.

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Classify and route customer inquiries

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  2. 02Classify topic & urgency
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  4. 04Escalate if urgent

Want this working in your business?

Every recipe is adapted to your systems and the way your team works. Tell us about your setup and we’ll suggest the simplest reliable approach.